Overlook CARE Resources

Frequently Asked Questions

Are your services covered by Medicare or private insurance?

Services are not covered by Medicare or private insurance. If you have a Long Term Care Insurance policy, you should call to ask if they cover any care management services. Otherwise, it is a private pay service.

How much do your services cost?

The cost of services can vary depending on the complexity of your needs, the role you expect a Care Manager to play, and the type of service you are looking for. Please call us directly for a free consultation to further explore your specific situation.

Does Overlook CARE accept referral fees for any of the services that it recommends?

No. Overlook CARE believes that its Care Managers cannot be effective clinicians unless they are able to provide unbiased and objective guidance and support to individuals and their families.

How can I reach Overlook CARE after business hours and on weekends?

Overlook CARE has an on call service available for all families after business hours and on weekends, 365 days a year.  You will always get a live person on the phone who will then direct you to a trained Care Management professional who can meet your urgent needs.

What is your assessment process and how long does this process take?

An assessment typically takes 7-10 hours depending on the complexity of your needs, the number of family and professionals involved, whether the focus is on an individual or a couple, how the assessment findings are presented, and what the ultimate goals are of the assessment process.

How do you choose what Care Manager will be handling my needs?

We carefully assign a specific Care Manager to you based on your needs and diagnosis, where you live, and Care Manager availability based on current case load.

What are the benefits of choosing a Care Management practice versus a solo practitioner?

Although you will work most closely with your assigned Care Manager, you can still directly or indirectly benefit from having a Care Manager that is part of a larger team.  Here are some reasons why:

  • Your Care Manager has a wealth of knowledge at their fingertips not only from their own experience and skill set but from the experience and skill set of their colleagues.
  • You will always have access to a trained Care Manager no matter what – if it’s the weekend, if it’s after business hours, or if your Care Manager goes on vacation or has a medical emergency of their own.
  • If a particular Care Manager does not meet your expectations or is not a good personality fit, we can go back to the drawing board and look at a better match for you.

How do I know when it is an appropriate time to hire a Care Manager?

There are many things that can happen in life that may prompt you to want to consider Care Management services. These can include, but are not limited to:

  • There has been an unexpected crisis in the life of your loved one
  • Receiving a chronic disease diagnosis
  • An event occurs that causes you to question your loved one’s ability to function independently (a fall, a stroke, a car accident, etc)
  • You sense that your loved one is unhappy or depressed
  • There is a loss of a spouse/primary caregiver
  • The current care set up seems inadequate to you
  • You question whether or not your loved one’s house is a safe place to live (too many stairs, small bathroom, etc)
  • You sense that cognitive functioning is declining
  • You are feeling overwhelmed, stressed, and burnt out as a caregiver – there is a need to get professional help to relieve some of the burden
  • There is family disagreement about the best care options for your loved one

We certainly can’t give you every helpful link, but here are a few of our favorites:


Overlook Care is a community partner with Honoring Choices and has trained facilitators that present to community members around making difficult healthcare decisions. Our care managers who are trained facilitators aide in not only helping community members, but also the clients we serve.

Choosing A Care Manager

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It’s always nice to feel like you made the right choice when it comes to choosing a care manager that will give you the guidance and recommendations you need. Whether or not you choose Overlook CARE for your care management needs, it’s important that you ask the following questions when doing your research to be sure you are making an informed decision.

  • Do you financially benefit from referring to any of the facilities, agencies, or other services that you recommend to families?
  • Are you a solo practitioner or a care management practice with multiple care managers?
  • What kind of ongoing training and supervision is provided to your care managers?
  • Do you provide social work and nurse care managers?
  • How do you handle my needs after business hours or on the weekends?
  • How quickly could we get services started?
  • Are there any hidden fees or service termination clauses I should know about?
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