Overlook CARE Services

Care Management services can mean many different things. Our Care Managers have worked hard to perfect the ‘art’ of customizing your needs – you won’t necessarily need to utilize everything a Care Manager can offer all at once. The following list includes ways in which we can work with you depending on your specific needs at any given time.

Assessment

An assessment is a process between you, your family/close contacts and your Care Manager. We take a holistic and comprehensive approach to learning about you – your medical history, presenting challenge(s) and/or diagnosis(es), ongoing care needs, financial status, goals, and wishes. An assessment typically takes 7-10 hours to complete and the end result is a list of proposed resources and recommendations based on your unique needs and goals.

An assessment is the first step towards developing a comprehensive care plan, identifying ongoing needs (if any), and implementing appropriate resources.

Crisis Management

Things happen when we least expect it; we are here for you at a moment’s notice for any unexpected emergency. We can meet you at the hospital. We can help respond to a discharge you may feel is premature. We can respond to a need on the weekend or in the middle of the night. We can be with you until your family arrives from out of state. We can help create the sense of calm and peace of mind you seek during an emergency situation.

Advocacy

It’s always important to have someone who can help navigate the intricacies of your care; someone unbiased and willing to advocate on your behalf. Here is when an advocate may be beneficial for you:

• Your family is out of state or unavailable
• You have many medical appointments and need someone to help ask appropriate questions and document information about your care
• You are being discharged from a medical facility and need help understanding all the details prior to your return home
• You need help connecting and communicating with professionals – perhaps you need help setting up an important appointment that’s hard to get or coordinating details with a rehab or hospital team

Ongoing Care Oversight

You may have already gone through the assessment process with us or you may just be planning proactively for future needs that could arise. Either way, ongoing care oversight might be the perfect solution for you.

• Ongoing care oversight services include:
• Regular home visits and phone check ins (monthly or quarterly)
• Clinical oversight to identify changing care needs and/or cognitive decline
• Providing you with new resources and recommendations as needed
• Creating a relationship with a clinical professional who is available to you regularly and when an unexpected event occurs

Whether you are seeking immediate guidance, have a specific challenge you want help addressing, or would like to understand the benefits of care management in more detail, a Caregiver Coaching session may be the perfect option.

A Caregiver Coaching session allows you and your family the opportunity to meet in person with a care manager to discuss your particular challenges and receive care management support on the spot. The goal for this session is for you to walk away with relevant advice and recommendations. You can spend as much or as little time as you need in the meeting (an average session is 2-3 hours) and you only pay for the time you use. Caregiver Coaching may be all you need from us or you may decide to enlist a care manager ongoing – it’s up to you.

Medication management is really important. Monitoring compliance, reviewing appropriate medication doses, and looking for contraindications can really help improve medication tolerance and effectiveness.

If you become a medication management client and other needs arise, you can always access our other service offerings either separately or simultaneously with medication management.

Here are ways our medication management services may be helpful for you:

• We can help identify whether or not your current medication profile is producing optimal results by completing a medication assessment
• We can review medication discrepancies and offer changes if needed
• We can determine if there are any contraindications that need to be addressed
• We can facilitate optimal communication between you and your care providers and medication prescribers
• We can create a customized medication plan just for you
• We can fill and monitor your pill box

Once you have had an assessment with a care manager, we may find it appropriate to refer some of your non-clinical needs to a Care Manager Assistant in order to save you money. Here are some ways they can help:

• Make sense of insurance claims
• Help with bill paying and record keeping
• Perform requested household management tasks
• Assist with shopping/errands